Electric Top Ten Artifacts to Help You Improve Customer Satisfaction

What is customer satisfaction? A simple understanding is the overall feeling to the customer in the entire contact service we communicate with the customer.

Improving customer satisfaction Each person will have different methods and techniques. We all say that there will be reasons for retreat, perhaps their own mentality and emotions; and progress must be that you have found an effective method. Then, to improve customer satisfaction, there are the following points:

Say more - don't begrudge our language

There is an old saying: "A thousand words of sunrise will not harm self-inflicted wounds." Means to say that too many words will damage people's strength. However, the latest scientific research proves that people's speaking process is the best way for the body to rejuvenate. It is beneficial to the body's health that it is conducive to the increase of clean air and the reduction of muddy gas.

In the process of contact with customers, discourse is the best communication medium. Motivated, infectious, non-aggressive, fluent, and humorous languages ​​often overwhelm many dissatisfaction and complaints. Think of customers who have broken their heads after the phone is connected. If we do not deal with the problem sensibly, it will only make the communication worse. If we can use the purpose of customer satisfaction, we should first deal with the customer's mood and then deal with the matter as Principles, give customers some more comfort. When there are several solutions to the problem, we can say a few more ways to solve it. We need people who are so "mouthful".

Work has been done, but also to say it, but also to take the initiative to say, do not be passive. For example, when sending text messages to customers, it is necessary to tell customers that SMS messages need to be issued for a certain period of time. Please pay attention later to receive. Sometimes it feels to the customer that it is not issued. You can put it another way: SMS messages have already been sent to you. It takes a while to receive them. Please pay attention later. Let customers know that they have been issued...

More laughs - don't begrudge our emotions

Smiling is an excellent habit. We communicate with customers through voice. Although we can't see what the other person looks like, we can hear our smile. Customer service has a saying: Smile is a beautiful landscape. The customer feels our service through the sound. When you are in a good mood, “smiling” will quickly pull closer to each other; when a problem arises, “smiling” will relieve our nervousness; when you meet an angry customer, “smiling” will make the other party irritated. Supplemented by sincere words, moving with emotions, knowing them with reason; when they are troubled, smiling will make us work more quickly and forget their troubles. The customer is not obligated to take into account our emotions, but we must always take into account the customer's emotions.

Think too much - don't begrudge our wisdom

The human brain has created a computer. The human brain is sometimes inferior to a computer. “How bold are the people and how productive they are in the land.” The famous phrase of the “Great Leap Forward” is actually justified. Because all our hopes and hopes are realized one by one. This is due in many ways to "thinking more."

Use "honesty" to eliminate "grief"

There are many reasons for grievances, because there is no desire to achieve some sort of expectation, or the misunderstandings that occurred before are still not open, and the application of sincere language to affect each other. The customers come to us and we take a true and sincere attitude, and put our hearts to heart, to melt the customer's unruly grievances. If you sincerely do not receive any results, you can still be calm when the other party is complaining. Treat people, you can make people resentment.

With "soft" grams "just"

For us, it is useful to recognize how difficult the customer is. The customer is very angry. Even if we have experienced similar experiences, we cannot understand one hundred percent of others' feelings. We should make good use of “empathy” to care for each other and give each other comfort. Comfort also gives us room to identify with our own feelings and let everyone choose to deal with difficult situations. Ways to express our concern and sincerity, to move customers, then customers will just turn soft. There is a need for empathy, first establish a good relationship of trust, and truly want to think of customers, do customer needs.

In summary, we feel that, in addition to grasping the methods of communicating with users, it is more important to first establish their own mentality. If you think that users are vexatious at first, you will certainly not provide good results. The service will certainly not get the user's satisfaction. The user is not us. We can't get everything from the user's understanding. Just like we go to consume other goods, we will only stand in our own position, we will only want better service, we will not understand the rules of the business. Therefore, the business rules are only valid for us. For users, the service is good and the problem is really solved.